Client Success Manager

Amsterdam

Client Success Manager

The commercial real estate market is subject to radical changes. Welcome to the era of ‘location, information, analytics’. Mobility is changing the way we behave; health & wellness is on every one’s agenda and the ‘internet of things’ makes everything in our lives measurable. By 2040 over 65% of the world’s population will be living in cities, that are already using 70% of the world’s annual energy needs. Add to that the raising level of flexibility, wellbeing and inspiration the workforce has come to expect to make clear that we drastically need better buildings.

We are a fast-growing, global, real estate development company headquartered in Amsterdam, with other offices in Rotterdam, Hamburg, Berlin and New York. We are currently in the middle of transforming ourselves from a real estate developer into a tech company with our ultimate goal to become the best brand in the business. It is our core purpose to use technology to connect people and create healthy and sustainable environments. We are looking for top tier talent with a clear vision to help us reach our goals. Are you up for the challenge?

FOR PEOPLE WHO BELIEVE THE WORLD NEEDS BETTER BUILDINGS

The role of the Client Success team is to ensure we are truly customer centric, both in our commercial approach and with our products and services. By delighting our customers, we aim to ensure their long-term commitment to our new brand and create a steady deal flow for all our projects.

As a Client Success Manager your job is to initiate contact with Fortune 500 corporates, strategize with them about new ways of working and their ideal work environment and make sure they are candidates to be tenants in new EDGE buildings.

We're looking for someone with a commercial dna, ideally with (international) experience in a business to business environment and a relevant network, for example in the field of technology and innovation.


Responsibilities

  • Execution of client success in Western-Europe
  • Initiating new relationships and responsible for long term relationship management
  • Setting targets and steering on results in cooperation with the commercial team with regards to leasing
  • Highly involved in the commercial process (networking, initiating new contacts, structuring transactions and aftersales service)
  • Making key accounts' plan, creating business cases and presenting to key accounts
  • Overseeing the entire transaction management process with regards to strategic accounts and maintaining close contact with the client during and after the transaction phase
  • Providing input for quarterly management reports on progress as well as suggestions for improvement

 

Competencies required

  • A true believer in our vision: “the world needs better buildings”
  • Highly energetic, easy to connect to people
  • Passionate, creative, innovative and result driven
  • Able to cope with time pressure and dynamic surroundings
  • Strong analytical skills
  • Flexible team player
  • Great networking and presentation skills
  • Change management: able to drive change within own and external organizations
  • Affinity with technology

 

Skills required

  • Master’s degree in business or another relevant field
  • Minimum 8 years of relevant commercial experience, account management is an advantage
  • (International) experience in a business to business environment
  • Existing network in the field of technology and innovation or able to create one fast
  • Strong with excel and PowerPoint
  • Fluent in English and Dutch. French and German is an advantage.

 

We offer
This is a full-time position in Amsterdam. OVG offers an attractive employee benefits package that more than meets market conditions. Flexibility, a desire to constantly learn and a desire to take on new challenges are an absolute must in order to succeed with us.

RUB2352
Would you like to know more or apply directly?

Do you have any questions about the position or are you already sure about your choice and want to get started as our Client Success Manager? Please apply directly via LinkedIn.